Desktop Support Engineer

Full job description

• Provide onsite support for software and hardware problems (network, AV, OS, outlook)
• Follow standard operating procedure and SLA (ITIL)
• Perform technical support to VIP / VVIP
• Expertise on installing, diagnosing, repairing, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance
• Take ownership in providing accurate and reliable solutions to clients, document processes and system configuration
• Administer hardware maintenance for all desktop IT equipment’s
• Perform system changes adhered to organizational policies and directives
• Conduct remote desktop assistance to end users
• Train end users on usage of computer hardware and software
• Manage effective professional working relationships with internal and external clients
• Log any software or hardware problems detected
• Responsible for providing timely and accurate update and information on assigned incidents and service requests
• Escalate incidents if there is a need for subject matter expert / third party support in a timely manner
• Work closely with service providers to resolve service outages and/or in provisioning new services and carry out equipment acceptance testing and system integration testing
• Maintain data integrity
• Monitor desktop infrastructure performance and make suggestions to increase efficiency
• Develop solutions to routine technical issues
• Work closely with project Teams to analyze process, statistical data and provide impact assessment
• Assist in the development of user documentation and training materials
• Perform other related duties as assigned by management

QUALIFICATIONS AND SKILLSETS

• An understanding of ITIL and Service Level Agreements
• ITIL v3 certified but not required
• At least 2 years substantial experience in IT Service Management
• Proficient in hardware and software components and MS Office 365
• Customer oriented with excellent communication skills
• Should have an excellent technical and computer skills
• Must be dependable and able to adapt to changing situations
• Should know how to manage time and able to set priorities when handling multiple tickets
• Knowledgeable in Computer Networking

SOFT SKILLS

• Dedicated and Passionate
• Sense of Urgency
• Initiative/Proactive
• Flexible
• Self-confident
• Can work under pressure
• Organized and detail-oriented
• Dependable/Reliable
• Team Player

Job Type: Full-time

Pay: Php18,000.00 – Php22,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus

Application Question(s):

• Are you willing to be relocated in different places in Luzon?
• Are you willing to work on a shift scheduled work set-up?

Education:

• Bachelor’s (Preferred)