Telesales Representative

Full job description

Position Summary:

– To drive sales revenue through effective outbound calling and customer relationship management.

– To generate sales and foster customer loyalty by closing deals and building rapport over the phone

Duties and Responsibilities

• Initiating and pre-qualifying prospects over the phone covering New, Dormant and Selected Existing Accounts, focusing on the following Business Unit (BU): Commercial Software Services & Training, IT Security (Sophos), Volume Sales, Devices & Rentals.
• Use SPIN Selling technique to further understand customer requirements and close the sale.
• Gathering and documenting customer information, payment methods, purchases, and responses to products & after-sales service via CRM.
• Keeping up to date on all products and informing customers of new products/solutions offers involving the identified Business Unit.
• Answering customers’ questions on products/solutions/services offer.
• Handle customer complaints and collaborate with internal department to fulfill client needs.
• Meeting target quotas, weekly, monthly, quarterly, and annually.
• Create and update activity reports covering the number of calls, leads, customers, sales, and other pertinent information that are essential in monitoring sales progress.

Skills

-Good verbal and written communication skills

-Ability to learn about products and services and describe/explain them to prospects

-Cool-tempered and able to handle rejection

-Negotiation skills with the ability to resolve issues and complaints

Ability

-Ability to build rapport and collaborate with others within the company and externally.

-Ability to address certain issues and seek for resolution

Attitude and Personal Characteristic

• Fast learner and can adopt to changes
• Can manage accounts with less supervision
• Approachable and friendly

Career Path

To be able to sell focus products and be familiar with all Microgenesis solutions. Develop in becoming a Sales Specialist as years progresses.

Why should you apply?

We are one of the leading I.T. Solution Providers in the Philippines with the following benefits:
Vacation Leave ✔
Sick Leave ✔
Birthday Leave ✔
HMO upon regularization ✔
5-day work week only ✔
Sick leave convertible into cash ✔
In- house Training/Certificates ✔
Great pay & incentives ✔
Hybrid Work Arrangement ✔
Life Insurance upon hired ✔

Job Type: Full-time

Pay: Php19,000.00 – Php21,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Commission pay
• Performance bonus

Experience:

• Telemarketer: 1 year (Preferred)

Language:

• English (Preferred)