At Microgenesis Business Systems (“Microgenesis”), we are dedicated to protecting your privacy and ensuring the security of your personal data. We process information responsibly, lawfully, and transparently, in compliance with Republic Act No. 10173 – The Data Privacy Act of 2012 (DPA).
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use mgenesis.com. By using our website, you acknowledge and accept our data handling practices.
1. Scope of this Privacy Policy
This policy applies to:
- Individuals who visit and interact with our website (e.g., submitting inquiries, subscribing to newsletters, or downloading resources).
- Clients, partners, and suppliers who share business data for service engagements.
- Job applicants who submit resumes and credentials through our website.
This policy does not apply to third-party websites linked from mgenesis.com. We encourage users to review their respective privacy policies.
2. Data We Collect
We collect personal data to enhance user experience and improve services.
A. Personal Information
- Full Name
- Email Address
- Contact Number
- Company Name & Designation
- Billing and Shipping Addresses (if applicable)
B. Technical and Usage Data
- IP Address
- Browser Type and Device Information
- Website Pages Visited & Time Spent
- Referring Website or Source
- Cookies and Tracking Technologies
C. Customer and Transaction Data
- Inquiry details and messages sent via contact forms
- Service requests and support tickets
- Payment and billing information (if applicable)
We do not collect sensitive personal data (e.g., race, religion, medical history, political affiliation) unless legally required.
3. How We Use Your Data
We process collected data to:
✅ Provide and improve our services (e.g., responding to inquiries, fulfilling requests).
✅ Communicate updates, promotional materials, and industry insights (opt-out available).
✅ Process transactions, including payments and invoicing.
✅ Enhance security and fraud prevention measures.
✅ Comply with legal and regulatory requirements.
We do not use personal data for any purpose beyond what is disclosed.
4. Cookies and Tracking Technologies
We use cookies to optimize website performance.
🍪 Essential Cookies – Required for website functionality.
📊 Analytics Cookies – Track visitor trends (requires user consent).
🎯 Marketing Cookies – Used for promotions (requires opt-in).
Users can manage cookie settings via their browser or disable non-essential cookies using our Cookie Consent Tool.
5. Data Retention & Disposal
Microgenesis retains personal data only as long as necessary:
- Customer inquiries: 6 months after resolution.
- Client records & transactions: 5 years after service termination.
- Website analytics data: 12 months for traffic analysis.
- Recruitment data: 1 year if the applicant is unsuccessful.
After the retention period, data is securely deleted or anonymized.
6. Data Protection & Security Measures
We implement strong security measures to protect personal data:
🛡 Encryption – Securing data in transit and at rest.
🛡 Access Controls – Restricting access to authorized personnel.
🛡 Firewall & Intrusion Detection Systems – Preventing cyber threats.
🛡 Regular Security Audits – Continuously improving our defenses.
🛡 Secure Data Disposal – Ensuring timely and safe data deletion.
In case of a data breach, we will notify affected users and the National Privacy Commission (NPC) within 72 hours.
7. Sharing & Disclosure of Personal Data
We do not sell, rent, or trade personal data. However, we may share information with:
🔹 Service Providers (e.g., cloud storage, payment processors).
🔹 Regulatory Authorities (for legal compliance).
🔹 Business Partners (only in cases of merger/acquisition, with prior notification).
All data transfers follow strict security protocols.
8. Your Rights Under the Data Privacy Act
Under DPA 2012, you have the right to:
✔ Be Informed – Know how your data is used.
✔ Access – Request a copy of your personal data.
✔ Rectification – Correct inaccurate data.
✔ Erasure – Request deletion of your data.
✔ Object – Opt out of direct marketing.
✔ Data Portability – Receive your data in a common format.
✔ File a Complaint – Report violations to the National Privacy Commission (NPC).
To exercise your rights, contact our Data Protection Officer (DPO).
9. How to Contact Us
For privacy-related inquiries, please contact:
📧 Email: dpo@mgenesis.com
📞 Phone: (02) 8658 7000
📍 Address: Unit 1007 & 1202 Paragon Plaza, 162 EDSA, Mandaluyong, Metro Manila
For unresolved concerns, you may file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph.
10. Updates to This Privacy Policy
We may update this policy periodically to reflect changes in legal requirements, security measures, or business practices. Significant changes will be communicated through our website.
Last updated on: March 10, 2025
By continuing to use mgenesis.com, you agree to this Privacy Policy.